Frequently Asked Questions

FAQ’s for Customers

1. What is Psychic Heroes?

Psychic Heroes is a platform connecting you with gifted experts and online advisors worldwide, offering anonymity, confidentiality, and insights into Love, Life, Relationships, Careers, and more. Download our Mobile App on iOS or Android for an enhanced experience.

2. How Do I Register on the Platform?

Click "Register as Customer," then enter your email address, password, and username to create your account.

3. How Can I Recover My Login Credentials?

Click "Forgot Password," enter your email, and follow the link sent to your inbox, junk, or spam folder to reset your password.

4. How Do I Claim My Free Minutes?

Add funds, select an advisor, and click "Chat Now" or "Call Now." Your free 3 minutes will apply automatically. End the session before the 3 minutes conclude to avoid charges.

5. Why Is Pre-Adding Funds Required?

Pre-adding funds unlocks your free minutes and ensures advisors are compensated for their time following the complimentary session.

6. What Are the Payment Options for Adding Funds?

Use a Credit Card, Debit Card, or PayPal. Your payment details are encrypted and secure, inaccessible to psychics or third parties.

7. How Do I Initiate a Live Chat Session?

Sign in, select an advisor, add funds ($10 or more), click "Start," and await your advisor’s entry into the chat.

8. How Do I Begin a Phone Reading Session?

Download the Mobile App, add funds, choose a psychic, and press "Call Now" to connect with your advisor.

9. Where Can I Access My Chat Transcript?

Navigate to "My Account," select "Chat/Phone History," and click the description of the desired chat to review.

10. How Do I Upload Photos During a Chat Reading?

Click the camera icon next to the chat window and select the photo you wish to upload.

11. How Can I Submit a Review for an Advisor?

Provide a review immediately after a session or after reviewing the chat transcript.

12. How Do I Opt-In for Promotions and Special Offers?

Opt-in to our email and SMS database to receive regular promotions and special offers.

13. How Can I Ensure Psychic Heroes’ Emails Reach My Inbox?

Add promotions@psychicheroes.com to your Contact List to prevent emails from being filtered into spam.

FAQ’s for Experts

1. Can Experts Provide Readings via the Mobile App?

Yes, experts can use our Android or iOS app with a dedicated phone number, ensuring calls are not routed to voicemail.

2. How Can I Apply to Become an Advisor?

Email join@psychicheroes.com for details, country availability, and to schedule an interview and testing.

3. How Can Registered Experts Offer Both Phone and Chat Services?

Email support@psychicheroes.com for further instructions on enabling both services.